Privacy Policy — How 511ph Protects Your Data

This Privacy Policy applies to all users of the 511ph platform, including the website at 511ph.vu and the 511ph mobile app available for Android and iOS. It covers personal data collected during account registration, platform use, payment processing, customer support interactions, and any promotional activity you participate in.

By registering an account or continuing to use the 511ph platform, you acknowledge that you have read and understood this policy. If you do not agree with how your data is handled as described here, you should stop using the platform and may request account closure by contacting our support team.

511ph collects different categories of personal data depending on how you interact with the platform. The main categories are:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or political opinions. We collect only what is necessary to operate your account and comply with applicable legal requirements.

511ph uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your 511ph account, including OTP verification and login authentication.
• Transaction Processing: To process PHP deposits and withdrawals through GCash, Maya, bank transfer, and Philippine online banking channels.
• Identity Verification (KYC): To confirm your identity and age as required before processing your first withdrawal or during account review.
• Platform Operation: To deliver the sports betting, live casino, fish games, and eBingo services you use on 511ph.
• Customer Support: To respond to your queries, resolve disputes, and manage account issues efficiently.
• Fraud Prevention and Security: To detect suspicious activity, prevent unauthorised access, and protect the integrity of the platform.
• Responsible Gaming: To monitor betting patterns, identify potential problem gaming behaviour, and apply any self-exclusion or limit settings you have requested.
• Platform Improvement: To analyse how players use the platform so we can improve features, performance, and the overall experience.
• Legal Compliance: To meet any obligations imposed by applicable Philippine law or regulatory requirements.

511ph processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to create and manage your account, settle bets, and process payments — without this, 511ph cannot provide its services to you.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) requirements and age verification rules.
• Legitimate Interests: Processing for fraud detection, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Where you have given explicit consent, such as opting in to receive promotional communications from 511ph. You may withdraw consent at any time by contacting support.

511ph does not sell your personal data. We share your information only in the following limited circumstances:

• Payment Processors: We share the minimum necessary financial data with GCash, Maya, and banking partners to process your PHP deposits and withdrawals. These providers operate under their own privacy policies and are bound by data protection obligations.
• Identity Verification Providers: Third-party KYC service providers may receive your identity documents to complete verification checks on our behalf.
• Game and Technology Providers: Platform infrastructure and game providers may receive session and activity data required to deliver the games and betting services you use.
• Legal and Regulatory Authorities: Where required by Philippine law or by a valid legal order, we may disclose personal data to law enforcement or regulatory bodies. We will only do so to the extent legally required.
• Fraud Prevention Networks: We may share data with fraud detection services to protect the platform and all of its players from financial crime.

Any third party that receives personal data from 511ph is required to handle it securely and use it only for the specific purpose for which it was shared.

511ph retains personal data for as long as your account is active and for a period after closure as required by applicable law or legitimate business needs. In general:

• Account and identity data is retained for the duration of your account plus a minimum period following closure, in line with anti-money laundering record-keeping requirements.
• Transaction and betting records are retained for the period required under applicable Philippine financial record-keeping rules.
• Support communications are retained for a reasonable period to allow for dispute resolution and quality review.
• Technical and session data is retained for a shorter period consistent with security monitoring and platform performance analysis.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you.

511ph takes the security of your personal data seriously. The platform applies multiple layers of protection to guard against unauthorised access, data loss, and misuse:

• SSL Encryption: All data transmitted between your device and 511ph servers is encrypted using SSL/TLS protocols.
• OTP Authentication: One-time password verification adds a second layer of protection at login and during sensitive account actions.
• Access Controls: Internal access to personal data is restricted to staff who need it to perform their role, and is subject to strict access policies.
• System Monitoring: 511ph monitors platform activity for signs of unauthorised access, unusual behaviour, and potential security incidents.
• Secure Payment Handling: Financial data for GCash, Maya, and bank transfers is processed through certified payment systems. 511ph does not store full payment credentials on its own servers.

511ph uses cookies and similar technologies to make the platform work properly and to improve your experience. Cookies are small text files stored on your device when you visit the site.

The types of cookies we use include:

• Essential Cookies: Required for the platform to function — including keeping you logged in during a session and remembering your preferences. These cannot be disabled without affecting core functionality.
• Analytics Cookies: Used to understand how players navigate the platform so we can improve page performance, identify errors, and optimise features.
• Security Cookies: Help us detect and prevent fraud, bots, and other security threats.

You can manage cookie settings through your browser. Disabling essential cookies may prevent some parts of the platform from working correctly. 511ph does not use cookies to track your activity on other websites or to serve you advertisements outside of the platform.

As a 511ph player, you have the following rights in relation to your personal data:

• Right to Access: You can request a copy of the personal data 511ph holds about you.
• Right to Correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. You can also update basic contact details directly through your account settings.
• Right to Deletion: You may request deletion of your personal data where it is no longer required for the purpose it was collected. Note that some data must be retained to comply with legal obligations even after account closure.
• Right to Restrict Processing: In certain circumstances, you may ask us to limit how we use your data while a query or objection is being resolved.
• Right to Withdraw Consent: Where processing is based on your consent — such as receiving promotional communications — you can withdraw that consent at any time.
• Right to Lodge a Complaint: If you believe your data has been mishandled, you may raise a complaint with 511ph support. You also have the right to raise concerns with the relevant data protection authority in the Philippines.

To exercise any of these rights, contact our support team through the in-platform live chat or by emailing [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before acting on a request.

511ph is strictly an adults-only platform. Registration is permitted only for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under 21.

If we become aware that a registered account belongs to a person under 21, the account will be suspended immediately, any balance will be held pending review, and personal data associated with the account will be handled in line with our obligations under applicable law.

If you are a parent or guardian and believe a minor has registered on 511ph using your or their own details, please contact our support team immediately so we can investigate and take action.

511ph may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, the updated policy will be published on this page with a new effective date.

We encourage you to review this page periodically. Continued use of the 511ph platform after an update has been posted means you accept the revised policy. If a change significantly affects how your data is used, we will make reasonable efforts to notify active users through the platform or by email.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to raise a concern about how 511ph has handled your personal information, please get in touch with our support team.

You can reach us through the in-platform live chat for faster responses, or by email:

We aim to acknowledge all data-related requests within two business days and to resolve them within a reasonable period. Complex requests involving data access or deletion may take a little longer, and we will keep you informed of progress.